Shipping Policy – The Artisania

At The Artisania, we prioritize delivering a seamless shopping experience, ensuring the highest standards of quality from purchase to delivery.

Our products are typically dispatched within 4–5 working days from the date of order confirmation, depending on your delivery destination. Once dispatched, we will notify you with the relevant details.

In rare cases where a product is unavailable, we will procure it within 2–3 weeks unless specified and dispatch it immediately. Rest assured, we are committed to keeping you informed throughout the process.

Domestic Shipping

Shipping Charges

  • We offer Free Shipping within India on orders of ₹2000 or more.
  • For orders below ₹2000, applicable shipping charges will be displayed during checkout.
  • All shipments are dispatched through surface delivery, not air delivery.

Insurance and Assurance

  • Every shipment is insured to ensure peace of mind.
  • In the rare event of a lost consignment or damage during transit, we take full accountability by offering a full refund or exchange.

Shipping Timeline

  • Orders are usually dispatched within 2–3 business days after confirmation.
  • Once dispatched, delivery typically takes 5–7 business days.
  • Delays may occur due to factors such as product unavailability, customization, or unforeseen delays by the shipping company, although such instances are rare.

Please Note: The above timelines are indicative and subject to changes depending on external factors beyond our control.

 

International Shipping

Shipping Charges

  • International shipping is facilitated by DHL Worldwide and is calculated based on volumetric weight, actual weight, and destination.
  • Please note that our website cannot automatically calculate international shipping charges. Although the website may show "Free Shipping" for orders above ₹2000, international shipping is NOT free. Shipping charges will be collected separately before dispatch.

Duties and Taxes

  • Duties and taxes for international orders are not included in the order total and are payable directly to the shipping company at the time of delivery.
  • These charges vary depending on the destination country and product type. You will receive an invoice from the shipping agent for these charges.

Delivery Instructions

Non-Availability on Delivery

  • The shipping company will attempt delivery up to three times. After three unsuccessful attempts, the package will be returned to us.
  • To avoid delays, please ensure your shipping address is complete and accurate, including the postal code and a valid mobile number.

Cash on Delivery

We do not offer a Cash on Delivery (COD) option for any orders.

For any questions or concerns, feel free to email us at support@thearstisania.com

Thank you for shopping with The Artisania– we look forward to serving you!