No Return and No Refund Policy
We follow a strict no return and refund policy for all items, except in cases where the product is received damaged.
Exception:
If the product is received damaged, you must notify us within 24 hours of delivery, providing supporting images and an unboxing video of the damaged product. we have a 7- day return policy, which means you have 7 days after receiving the damaged item to request a return and if a refund is approved, you’ll be automatically credited to your original payment method within 10 business days
After 24 hours, returns or exchanges request will not be accepted.
Return Eligibility:
The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
Returns
To return a product, you can choose one of the following two options:
Self-ship the product to:
The Artisania ,
Sthaapana Ventures LLP
Ground Floor, V.V.S. Crest, 8-2-438/7,
Road No. 4, Banjara Hills, Hyderabad (T) 500034
Ph: +91 8897286263
Note:
1. The receipt of the courier must be shared for reimbursement, which should not exceed 15% of the product value.
OR
2.We can provide a return shipping label, which should be attached to the package for us to arrange the return pickup.
Exchanges
We only exchange items if they are defective or damaged and reported within 24 hours of delivery.
To exchange a product for the same item, please email us at support@theartisania.com
Delivery and Shipping
- Products are typically dispatched within 4-5 working days of order confirmation, depending on your location.
- If a product is unavailable, it may take 2-3 weeks to source.
- You will receive a notification once the product has been dispatched for delivery.
Cancellation
- Cancellation Window: Orders can be canceled within 12 hours of placement.
- Orders placed during special sale days are not eligible for cancellation.